CarbonoTech values the privacy and protection of the personal data of its customers, partners and visitors. This Privacy Policy describes how we collect, use, store and protect information, in compliance with Law No. 13,709/2018 (Brazilian General Data Protection Law — LGPD) and other applicable legislation.
By using our websites, platforms and services, you acknowledge and agree to the practices described in this document.
1. Data controller
The controller responsible for processing personal data is Carbono Tecnologia & Instituição de Pagamento Ltda., registered under CNPJ No. 30.037.007/0001-49, headquartered at Rua José Vedovatto, 2010 - Sala 01 - Jardim Bom Retiro - Sumaré/SP - 13181-680, Brazil. For any matter related to this policy, contact us at [email protected].
2. Data we collect
We may collect the following categories of personal data:
- Identification and contact data: name, email, phone, company and job title, voluntarily provided in forms.
- Browsing data: IP address, browser type, pages visited, time on site and cookies.
- Business relationship data: information exchanged during negotiations, contracting and support.
3. Purpose of processing
The data collected is used for the following purposes:
- Responding to contact requests and providing sales assistance and support.
- Providing and improving our technology products and services.
- Sending institutional and commercial communications and news, when authorized.
- Complying with legal, regulatory and contractual obligations.
4. Legal basis
CarbonoTech's processing of personal data is based on the legal grounds provided for in the LGPD, including the data subject's consent, performance of a contract, compliance with a legal obligation and legitimate interest, always respecting the data subject's fundamental rights and freedoms.
5. Data sharing
CarbonoTech does not sell personal data. Data may be shared with service providers and technology partners acting on our behalf (such as cloud infrastructure providers and management tools), always under contractual confidentiality and security obligations, or when required by a competent authority or legal obligation.
6. Cookies and tracking technologies
We use cookies and similar technologies to improve the browsing experience, analyze site usage and personalize content. You can manage your cookie preferences at any time in your browser settings. Disabling certain cookies may affect how some features work.
7. Data subject rights
Under the LGPD, data subjects have the right to:
- Confirm whether processing takes place and access their data.
- Correct incomplete, inaccurate or outdated data.
- Request anonymization, blocking or deletion of unnecessary data.
- Request data portability to another provider.
- Withdraw consent and object to processing based on legitimate interest.
To exercise your rights, contact us at [email protected].
8. Information security
We adopt technical and organizational measures to protect personal data against unauthorized access, loss, alteration or improper disclosure. This includes encryption, access control, continuous monitoring and internal security policies. Despite our efforts, no system is completely immune to risk, and we are committed to reporting relevant incidents as required by law.
9. Retention and deletion
Personal data is kept only for as long as necessary to fulfill the purposes for which it was collected, subject to legal and regulatory deadlines. After that period, data is securely deleted or anonymized.
10. Data Protection Officer (DPO)
CarbonoTech appoints a Data Protection Officer (DPO), responsible for acting as the communication channel between the company, data subjects and the Brazilian National Data Protection Authority (ANPD). Contact: Yuri Santos — [email protected].
11. Changes to this policy
This Privacy Policy may be updated periodically to reflect legal, regulatory or process changes. The current version will always be available on this page, with the date of the last update indicated below.
Last updated: May 26, 2026.